Privacy Policy
This policy explains how the AccessOne Ops and Customer Android apps collect and use data when you use them with our ISP platform.
Who we are
Mansoorah Telecommunications Company Pvt Ltd (“MTCL”, “we”) operates the AccessOne billing and network platform and these companion apps for staff and subscribers.
Data we process
- Account credentials — login email/username and session tokens stored on-device in encrypted storage; passwords are not stored in plain text.
- Account & billing data — subscriber profile, packages, invoices, wallet activity, tickets — loaded from our HTTPS API for features you use.
- Location (Ops app) — optional GPS when attaching location to support tickets or staff activity logging after login.
- Camera / photos (Ops app) — only when you attach images to tickets or wallet proof uploads.
- Microphone (Ops app) — only when you use the in-app AI voice assistant.
- Biometrics — processed locally by the device OS to unlock the app; biometric templates never leave the device.
- Device diagnostics — basic crash/connectivity signals needed to keep the app working; no advertising IDs.
How we use data
Data is used solely to authenticate you, provide ISP operations or customer self-care features, secure the session, and improve service reliability. We do not sell personal data or use it for third-party advertising.
Sharing
Data is processed on MTCL / AccessOne infrastructure. Payment gateways receive only what is required to complete a payment you initiate. Lawful requests from authorities may be fulfilled when required.
Security
- API traffic uses HTTPS only (cleartext HTTP disabled in the apps).
- Tokens use on-device secure storage and are excluded from cloud backup.
- Optional biometric app lock.
Retention
Server-side account and billing records follow our operational retention for ISP services. On-device session data is removed when you sign out or uninstall the app.
Your choices
You can revoke location, camera, or microphone permissions in Android Settings. Disable biometrics in the app Profile. Contact support to request account-related corrections under applicable law.
Children
The apps are for ISP staff and subscribers; they are not directed at children under 13.
Contact
Privacy questions: use your usual MTCL / AccessOne support channel, or contact the operations desk at your registered company portal (operations.mtcl.net.pk).
Updates
We may update this policy; the effective date above will change. Continued use of the apps after an update constitutes acceptance of the revised policy.